Product Support Specialist
As an expanding company we have an immediate opening in our Ogallala, NE office which is 8 miles from Lake McConaughy and full of outdoor recreation and western history. We can offer you a competitive salary, benefits, relocation packages and free soda. We provide support 24/7/365 some flexible working is required. After proving yourself, there are opportunities to grow and become product specialists, support leads, on-boarding specialists or to move into Product Development.
The Support department’s activities include but are not limited to:
• Handling phone calls, emails from customers in the United States and other countries.
• Working with development teams to further extend product capabilities.
Who are we looking for?
• We are looking for people with a passion for music and experience of or working in an IT, Radio, TV or an Engineering environment.
• You will have an inquiring mind. Ideally you have demonstrable, well-developed troubleshooting and investigative skills.
• Ability to prioritize and multitask
• Document interactions with customers; provide answers by identifying problems; researching answers; guiding customers through corrective steps.
• Work with colleagues to troubleshoot problems in software, hardware, networks and systems; write up technical documentation that can be passed onto developers to repair defects and deliver enhancements.
• Work with customers to improve software system performance by identifying problems and recommending changes.
• Update your own job knowledge by participating in educational opportunities and maintaining personal networks.
The ideal candidate should possess excellent customer service skills and a team focus. Candidates should have a good understanding of LAN, WAN, internetworking technologies, Windows Operating Systems and SQL Server. You should be motivated to self-directed learning, have strong troubleshooting, follow-up, interpersonal, verbal and written skills.
Send Cover Letter and Resume to: Jobs@rcsworks.com